OttPlayer is a simple IPTV player where you can stream live TV channels and videos on demand using the desired IPTV provider. OttPlayer supports both M3U and M3U8 files. Though it works perfectly on various streaming devices, sometimes it doesn’t function as expected due to temporary issues. This is very common among IPTV players, including OttPlayer. When OttPlayer is not working, you don’t want to be tech-savvy to fix the issues. You can resolve this by following the common troubleshooting methods.
This article will provide you with the different scenarios of the OttPlayer not working issue and its reasons. The troubleshooting techniques for the respective problems are also elaborated clearly.
Why Do You Need a VPN While Using OttPlayer?
Generally, IPTV Players are legal to use since they don't host any media content. Simply, they stream the media content offered by the provider. However, the legality question arises while configuring an IPTV Provider. If the service you are configuring hosts copyrighted content, you will face legal issues. So, it is advisable to use a VPN service on your device to safeguard your privacy even while using an IPTV player.
Since the internet is flooded with many VPNs, we recommend using NordVPN while streaming IPTV content via a media player. Currently, NordVPN offers a 67% discount + 3 months free for all subscribers.
OttPlayer Not Working: Problems & Reasons
| Issues | Reasons |
|---|---|
| Login problems | Providing the wrong login credentials creates this problem. It also happens because of the expired subscription and issues with the internet connection. OttPlayer’s server problems are also possible factors that cause you to face login issues. |
| Black/white screen issues | It occurs due to problems with the IPTV player app. An uncleared cache in the IPTV player app and the streaming device can cause this issue. |
| IPTV playlist and channel not loading | An expired IPTV service subscription and a weak internet connection are the possible factors for this problem. Geo-restrictions, ISP throttling, and player’s server issues are also reasons for this issue. In some rare instances, high-network traffic will also pave the way for the player’s functionality issues. |
| Audio and video not loading | Outdated OttPlayer app and hardware & software issues on your streaming device are the probable factors for this issue. |
| Unable to open the IPTV app | Temporary bugs and glitches in the IPTV player app will lead to this problem. The outdated IPTV player app and the outdated firmware of the streaming device are also the reasons for this problem. You will experience this issue even if there are hardware faults in your streaming device. |
| Can’t download OttPlayer | The main reason for this issue is using an incompatible device and a poor internet connection. |
| Notifications of OttPlayer not loading | If you have put your streaming device in mute or turned off the notifications from this IPTV player, this issue will arise. |
Best Ways to Resolve OttPlayer Not Working Issue
You can follow the common troubleshooting methods mentioned here to resolve the OttPlayer not working issue.
Provide the Correct Login Details
Users must enter the valid login credentials of the OttPlayer app during the sign-in process. So, make sure you type the correct username and password. Alternatively, you can copy and paste the M3U link to the player to avoid typo issues.
This works for:
- Login problems
- IPTV playlist and channel not loading
Check the Internet Connection
The next common fix that you need to try when an IPTV app is not working is to check the internet connection of your streaming device. Check the internet speed on your device by clicking the link provided below.
If you find the network speed is weak, you have to restart your router or modem to fix this problem. Also, make sure you have an active internet subscription plan. Additionally, contact your Internet Service Provider (ISP) to resolve the issues with your Internet connection.
This works for:
- Login problems
- Black/white screen issues
- Can’t download OttPlayer
- IPTV playlist and channel not loading
Connect a VPN with your Streaming Device
Since IPTV channels are from different countries, we can’t be sure whether you can watch the local channels of a country in your region. Because some channels are restricted to their native zone. Also, while using some illegal IPTV services, your ISP might block your internet supply to prevent access. To escape these complications, you can connect to any of the best VPNs while streaming IPTV on OttPlayer.
This works for:
- IPTV playlist and channel not loading
- Black/white screen issues
Check your IPTV Subscription Validity Period
The next possible fix is to check the subscription validity period. Because some users mistake the OttPlayer app for not working issues instead of a subscription expiration. To find the subscription status of your IPTV service providers, you need to visit and check their official website. If you find the subscription is expired, then you need to renew your subscription or get a new plan to prolong the service.
This works for:
- Login problems
- IPTV playlist and channel not loading
- Black/white screen issues
Restart OttPlayer App and Streaming Device
Next, try restarting the OttPlayer app, as it removes temporary bugs, cache, and glitches in the app. This is the most possible fix for the OttPlayer not working issues. To restart the app, close it and wait for a few seconds. Open the app again after a few seconds and check if the problem is fixed.
If restarting the IPTV app doesn’t fix the problem, then you have to restart the streaming device that you have installed the OttPlayer app. It removes temporary issues in the device. The process to restart the device may vary based on the streaming device.
This works for:
- Unable to open the IPTV app
- Audio and video not loading
- Black/white screen issues
Update OttPlayer App and Streaming Device
If you are using an outdated version of the OttPlayer app, then it may cause working problems. So, uninstall the player on your streaming device and install the latest version to fix this issue. If the OttPlayer app is not working after updating it, check for updates on your streaming device and update its firmware. The outdated OS will create the app’s misbehaving issues.
This works for:
- Audio and video not loading
- Unable to open the IPTV app
- Black/white screen issues
Check OttPlayer’s Server Status
Sometimes, the network traffic of OttPlayer will increase when lots of users are accessing the player at the same time. Due to this, the player will stop working or fail to log in to your IPTV playlists. If this is the case, exit the player on your device and use it again after some time.
Also, there are possibilities for server issues on the player. So, head to the social media pages of OttPlayer or its official website and check if there are any updates regarding the player’s status.
This works for:
- Login problems
- IPTV playlist and channel not loading
Verify Device Compatibility
If you are unable to find the OttPlayer app on your device’s app store, then you should check whether the player is available for your device. If your streaming device is not among the compatible devices list, then you have no other option than to change to a device that supports OttPlayer.
This works for:
- Can’t download OttPlayer
Unmute Your Streaming Device
If you are not receiving any notification from the OttPlayer, first make sure that your device is not in silent mode. Then, exit from the DOD or Airplane mode on your device if you are in it. Later on, go to your device’s Settings and enable the notifications option of OttPlayer if it is turned off.
Also, make sure your streaming device does not have any faults in hardware components like speakers and its sounds are working fine.
This works for:
- Notifications of OttPlayer not loading
Use OttPlayer on Other Streaming Devices
If you have tried all the above fixes and the OttPlayer app is still not working, you need to change your streaming device. If the IPTV player app is working with other devices, then the problem is with your device. So, until you repair the hardware or software issues of this device, continue using the player on the alternate device itself.
This works for:
- Black/white screen issues
- Can’t download OttPlayer
- Audio and video not loading
- IPTV playlist and channel not loading
Contact Customer Support
When the app is not working on other devices, then you need to contact OttPlayer’s customer support. Because there are chances that your account might be blocked. You can use the email address to post your queries. A representative will get back to you with a solution to fix the issue.
- Email address: [email protected]
Compatible Devices of OttPlayer
OttPlayer is compatible with the streaming devices mentioned here.
FAQ
The best alternatives to OttPlayer are Eva IpTv, Aboxa IPTV, and TiviMate IPTV Player.