Excursion TV is a premium IPTV service provider with 700+ live TV channels and on-demand video content. It offers content in different categories, including the major sports channels. Though it provides the best streaming experience for users, it may stop working at times. There is no surprise, as this is a common issue among IPTV providers. But as an IPTV streamer, you must know how to resolve this Excursion TV not working issue by yourself. To help you out with this issue, we have provided the common troubleshooting methods for this issue.
Excursion TV – Compatible Devices
Excursion TV is compatible with the streaming devices mentioned here.
Reasons for Excursion TV Not Working Issue
| Problems | Reasons |
|---|---|
| Login Issues | Login issues occur due to the incorrect login credentials provided by the user. Also, a weak internet connection and exceeded number of connections can create this problem. |
| IPTV Content Not Loading | It happens due to poor internet connection and glitches in the Excursion TV app. Temporary bugs in the streaming device and the apps are other factors for the Excursion TV not working problem. |
| Audio/Video Problems | The outdated Excursion TV app and issues with the internet are the reasons for this issue. Hardware and software issues with the streaming devices are other reasons. |
| Black/White Screen Issues | Temporary bugs, glitches, and corrupted files on your devices are the major reasons for this problem. Also, an inactive subscription plan of Excursion TV will lead to the IPTV app not working issue. |
| Certain Content Not Loading | Excursion TV may have geo-restricted content that creates this problem. ISP constraints are another possible factor for this issue. |
Solutions for Excursion TV Not Working
Do follow the troubleshooting methods provided here to resolve the Excursion TV not working issue.
Provide the Correct Login Details
If you face issues during the login process, it is because of entering the wrong login credentials for Excursion TV. So, make sure you enter the correct details that you received from the service provider. There are possibilities for you to make a mistake while you enter the credentials on your own. To rectify this issue, you need to copy and paste the login details from the email you received from Excursion TV.
Based on subscription, Excursion TV can be streamed on three devices simultaneously. So, if you try to log in to more than the number of connections you get with the subscription, you will not be able to log in.
Works for:
- Login Issues
Check the Internet Connection on your Device
The next commonly tried troubleshooting method is checking the internet connection on your streaming device. Because a weak internet is the primary reason for this problem. To fix this problem, you need to check the internet speed on your streaming device.
If the internet speed is not up to the mark on your device, then you need to restart your Wi-Fi router or modem to get better results. If there is no change in the speed after restarting the router, then make sure you have an active internet plan. Additionally, try contacting your Internet Service Provider (ISP) to fix the problems with your internet connection.
Works for:
- Login Issues
- Black/White Screen Issues
- IPTV Content Not Loading
Try Connecting a VPN
There are chances for the IPTV service providers like Excursion TV to hold some location-specific content. To access them, you need to unblock the geo-restrictions using a VPN, as it masks your IP address and spoofs your location. By doing so, you can access the locked content from where you are.
A VPN also prevents users from data tracking and ISP throttling. Hence, we suggest you use the VPNs such as ExpressVPN and NordVPN while streaming IPTV on your device.
Works for:
- Certain Content Not Loading
Check the Subscription Validity of Excursion TV
Next, you need to check the subscription validity of your current Excursion TV subscription. You can check the subscription status on its official website. If the subscription is expired, you have to resubscribe to continue the service of this IPTV provider. If the subscription is active, you can move on with the next fix.
Works for:
- Login Issues
- IPTV Content Not Loading
- Black/White Screen Issues
Restart the IPTV App and Device
The next troubleshooting tip that you could try is to restart the app and the streaming device. Restarting the app helps you remove the temporary bugs, cache, and glitches. You can close the app and wait for a few minutes to restart the app. If this doesn’t work, you need to restart the streaming device in which you are using the Excursion TV app. The process to restart your device varies for each device.
Works for:
- Audio/Video Problems
- Black/White Screen Issues
- IPTV Content Not Loading
Update the App and Streaming Device
If restarting the app and the device doesn’t work in the Excursion IPTV not working issue, you have to uninstall the Excursion TV app. Search for the latest version of the app and install it on your device to check if it works now. Alternatively, check for software updates on your streaming device and make sure you are using the latest firmware.
Works for:
- Black/White Screen Issues
- Audio/Video Problems
- IPTV Content Not Loading
Try using Excursion TV App on Other Devices
If the above-mentioned fixes don’t work, then you need to try using the Excursion TV app on another streaming device. But make sure you use the app only on the compatible devices mentioned above in this article. If the app is working with other devices, then the issue is with your device. In case the Excursion TV app is not working on other devices, check whether the Excursion TV server is down. Nobody can use the service until it gets up. Therefore, try using the app after some time.
Works for:
- Audio/Video Problems
- IPTV Content Not Loading
- Black/White Screen Issues
Get Customer Support
If you are unable to fix the Excursion TV not working problem by yourself, then you can contact the support team to fix the problem. Excursion TV provides customer support via the Contact Us form on the official website. So you can use it to post your queries. But make sure to enter the registered email address for the representative to get back to you within 2-3 business days.
FAQ
The best alternatives to Excursion TV are Beast IPTV, King IPTV, and Outer Limits IPTV.